Job Opportunities at Jazz Hostels

Montreal Hostel Manager

Posted March 3, 2010

Jazz Hostels is currently seeking a Hostel Manager for Le Jazz St-Denis, in Montreal, Quebec.

A Jazz Hostel Manager manages day-to-day operations of a hostel, with the primary goals of providing exceptional customer service, efficient staff management, and thorough building operations and maintenance.  The Manager works in a fast-paced though laid-back environment that offers great opportunities to meet international travelers and gain hospitality experience that would normally take years to achieve in a conventional hotel.

 

The Hostel Manager is expected to:

• Hire, train, manage, and motivate front desk and housekeeping staff

• Maintain a high level of cooperation and teamwork in the hostel, placing emphasis on customer satisfaction, hostel cleanliness, and organization, and the “Jazz” vibe at the property

• Develop staff schedules and manage personnel data

• Maintain accurate financial reports and provide accurate and timely tracking of all expenses

• Troubleshoot building issues and work with contractors to ensure that the property is always in good working order and is in compliance with licensing requirements. 

• Know thoroughly Jazz’ software reservation system in order to train other staff, take reservations at the front desk when required, etc.  

• Maintain a daily events calendar for guests and ensure that there are daily or weekly outings and trips planned to keep guests entertained

• Ensure that hostel and company sales goals are met

• Regularly develop ideas for the property’s improvement and for enhancing guests’ experience

• Maintain and increase Jazz's customer ratings online

• Regularly conduct market research and track competition

• Recommend and develop hostel marketing strategies to drive sales

• Perform administrative functions as required

QUALIFICATIONS:

First and foremost Jazz Hostels seeks a Manager who is interested in travel and hospitality, and is able to work well in fast-paced, relaxed environment.  Excellent customer service—with an interest in working with international people—computer literacy, and French proficiency (speaking and writing) are must-haves. Proficiency in other languages is a definite plus. Other qualifications are:

• Honesty and reliability

• Ability to work independently

• A people-oriented, positive attitude

• Exceptional written and oral communication skills

• Ability to work effectively without immediate supervision

• Ability to manage time and people effectively

• Proven problem-solving and decision-making skills

• Experience with handling cash and recording sales transactions

• International and/or domestic travel experience

COMPENSATION:

Full-time salary plus two weeks paid vacation. Housing is available on a limited basis, please inquire when applying.

TO APPLY:

Please submit a resume and cover letter—in English only—that tells how you heard about Jazz Hostels, why you are interested in working at a hostel, and what skills and experiences can you bring to the job.  Submit materials to shirley@jazzhostels.com and be sure to include “Montreal Hostel Manager" in the subject line.  No phone calls, please!

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